Data Privacy Policy

Privacy Policy

This privacy policy sets out how Orca Heating & Air Conditioning uses and protects information that you provide when using our website.  Orca Heating & Air Conditioning is committed to protecting your privacy in line with legal requirements, including the GDPR and other applicable data protection regulations. We may update this policy periodically, so please check back to stay informed.

Orca Heating & Air Conditioning may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

1. Information we collect

We may collect the following types of personal information:

• Contact Information: Name, email address, and phone number.
• Demographic Details: ZIP code, preferences, and interests.
• Additional Information: Details from customer surveys or offers. 

3. Legal Basis and Purpose of Data Collection

We collect this information to improve our services and enhance user experience based on legitimate interest, consent, or as required by law. Specifically, we use your information for:

• Service Improvement: Enhancing products and services based on your feedback.
• Communication: Sending you promotional information, with your consent.
• Market Research: Contacting you for surveys or studies via email, SMS, or phone.

4. Data Retention

We retain your data only as long as necessary for the purposes mentioned, or as required by law. Personal data is regularly reviewed and securely deleted when no longer needed.

5. Security

We use robust technical, organizational, and administrative measures to protect your data against unauthorized access, disclosure, or alteration.

6. Cookies

Cookies help us improve our website by analyzing site traFic. By accepting cookies, you agree to their use for tracking purposes. Users may disable cookies in their browser, though this may limit functionality. We may oFer a cookie banner to manage preferences.

7. Links to Other Websites

Our website may contain links to external websites, for which we are not responsible. We encourage you to review the privacy policies of those sites.

8. Sharing Your Information

• We do not sell your information. We may share data with trusted third-party providers who adhere to strict data protection policies, ensuring data remains secure.

9. Your Rights

You have rights regarding your personal information, including the right to:

• Access and request a copy of your data.
• Correct any inaccurate information.
• Request deletion of your data under certain conditions.
• Restrict processing or object to certain data uses.
• Withdraw consent for promotional communications by contacting us at  orcaheating@hotmail.com.

To exercise any of these rights, please contact us at  orcaheating@hotmail.com.

Please allow up to 30 days for a response.